Delivery Information

Cargo and Return Procedure

Cargo Procedure

  • If your order is in center storage, orders that are taken until 12 o’clock go to cargo same day.
  • In design yourself category your orders take at least 3 work days to go to cargo.
  • Cargo procedure “My Account” in space “My Order” from you can follow.When you click “Sipariş Durumu”you can see where is your cargo.
  • In online store cargo is included in price, if sender pays the cargo it is payed fromşim d.o.o.).


Conditions of Return

  • You can return the product in 7 days from reciving the product
  • Products from group design yourself except from printing mistake can not be returned
  • Damaged, used, without box, without warranty document and accsessories can not be returned.
  • When you recive product if you have any problem you should report same day to Customer service representative will respond in shortest time.
  • In return and change procedures you can send cargo with companies we have contract with.
  • Return procedure can be seen in bank in 10 days. In this process d.o.o.) does not intervene.
  • Change process completes in 3 days. Otherwise customer service representative calls you.
  • For return and change procedure you need to show bill.